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24/7 Incident Response Retainer

Retained Support to Stop Breaches Before They Spiral

Stay protected with assured access to 24/7 incident response; expert-led, SLA-backed support that helps your team respond fast and recover faster.
24:7 ir retainer - Kudelski Security

Why 24/7 Incident Response Retainer?

When a cyberattack hits, every second counts, and most internal teams aren’t equipped to respond with speed and precision at any time, day or night.
Slow response time increases data loss and operational downtime
Limited in-house expertise leads to costly mistakes during containment
Lack of proactive planning results in reactive, disorganized incident management.
Compliance pressures grow when forensic evidence isn’t collected properly
Threat actors operate 24/7 - your defense should too
60%
“60% of SMBs go out of business within six months of a cyberattack.”

National Cyber Security Alliance

Our 24/7 Incident Response Approach 

Kudelski Security’s 24/7 Incident Response Retainer provides immediate, round-the-clock access to elite incident responders, digital forensics experts, and threat analysts ready whenever an incident strikes. Our retainer model guarantees priority access, defined SLAs, and rapid containment to minimize business disruption.

Unlike generic support models, this proactive service includes pre-incident planning, threat intelligence integration, and continuous collaboration with your internal team. When time is critical, our experts deploy within hours to take control, investigate, and resolve the breach efficiently and discreetly.

From ransomware to insider threats, your organization benefits from world-class response capabilities without needing to maintain an in-house team.
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24/7 Incident Response
Outcomes

Guaranteed response, 24/7/365.
Priority support when it matters most.
Fixed-cost coverage, no surprises.

Kudelski Security’s
24/7 Incident Response

24/7 Global Response Availability

Expert-led incident response on-call around the clock; weekends, holidays, whenever threats strike.

Digital Forensics & Root Cause Analysis

Pinpoint how the breach happened, what data was affected, and how to prevent future attacks.

Threat Containment & Mitigation

Rapid isolation of compromised systems and guided remediation to limit the blast radius and resume operations quickly.

Pre-Incident Readiness Planning

We help build IR playbooks, communication protocols, and escalation paths so you’re ready before the breach.

SLA-Backed Response Times

Guaranteed response times defined in your retainer agreement to ensure accountability when urgency matters most.

Seamless Integration with Your Team

We work directly with your SOC, IT, and executive stakeholders to streamline collaboration and maintain transparency.
24:7 ir retainer - Kudelski Security
A 24/7 Incident Response Case Study

Rapid Containment and Remediation for a High-Impact Cyber Attack

Kudelski Security detected malicious behavior on some workstations for a Global Food and Beverage client, on Christmas Eve. An Investigation revealed a large incident impacting 200+ servers and workstations in offices on three continents.

We developed a crisis management strategy that enabled seamless communication between the client’s leadership, their technical teams, and the Kudelski Security task force. This resulted in 20 days of round-the-clock action, the attack being contained, full remediation being achieved, risks reduced, and resilience built.
Rapid detection of lateral movement in environment
Immiediate threat actor containment
Full remediation across all geographies

Our 24/7 Incident Response
Service Delivery Model

Simple. Strategic. Secure.

Built to align with
OWASP, NIST, and MITRE ATT&CK frameworks.
logos mitre owasp y nist
1

Onboarding

Onboarding & Playbook Creation. We align with your infrastructure, risks, and response protocols.
2

Retainer Activation

You're covered 24/7, with guaranteed SLA response times and direct hotline access.
3

Immediate Response

When needed, our experts rapidly engage, contain, investigate, and help you recover.
4

Reporting & Hardening

Get full forensics reports, compliance-ready documentation, and recommendations to reduce future risk.
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Detention & Response - 24/7 IR Retainer

Be Ready Before the Breach, 24/7
Get expert support on speed dial, and confidence that your next incident won’t become a crisis.

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