Solution Engineering & Support
Our Solution Engineering & Support services ease the cost and complexity of managing multiple devices. Share the benefit of our deep technical know-how and close vendor relationships and maintain good business continuity and security. Find out more about our Device Support services.
Effective Security Device Management
Fast, secure applications require increasingly powerful and complicated security devices. This increase in complexity has made identifying and resolving potential device incidents more costly, time consuming, and skill intensive. Our Device Support services come with highly trained, vendor-certified experts available around the clock to help you resolve difficult issues. Our deep relationships with partners provide you with vendor management and engineering resources through our comprehensive technical training, fast escalations, and rapid bug fix recommendations. All this means you can trust your devices and shift your focus back to your business.
Dedicated Guidance and Support
Our expert Cyber Fusion Center analysts provide skills and knowledge transfer that extend your internal capabilities.
A tried and tested four-phase onboarding and operational process ensures you get the scope and service you require.
We offer global reach, multilingual support, and operations in the United States and Switzerland.
Device Advice on Demand
Maintain Security Readiness
Resolve security device issues faster to reduce downtime and improve the continuity of business.
Greater Resource Efficiency
Free up staff from routine device fixes and security issues to focus on higher priority projects.
Support on Call
Access our 24/7/365 support hotline to troubleshoot supported security device issues whenever they arise.
Gain consistent awareness of ongoing support performance and activity through your MSS Client Portal and monthly reports.
MDR Services Solution Overview
Our Managed Detection and Response (MDR) services address the multiple environments of a modern workplace: on-premise IT infrastructure, distributed endpoints, cloud, and OT/ICS environments. We focus on outcomes, not on managing security technologies. We deliver deep visibility and coverage to rapidly surface critical threats and provide your security team hands-on support to contain or remediate incidents.
Visibility is Key to Security Monitoring for IT, OT, and Cloud
With the rapid pace and complexity of business transformation coupled with ever-increasing threat sophistication targeting hybrid environments, IT & Security teams are looking for trusted security partners who can help increase visibility, reduce complexity, and address critical talent shortages.
Next Generation Hunting
The newest buzz word around cybersecurity and managed services is managed hunt operations; the main nuance which might be lost is simple enough, hunting is not new! From platforms to people, everyone is touting the need to find the threats in your network, but security professionals have been looking for and finding threats in networks for 20 years.
Cybersecurity Concerns with COVID-19
We are having increasing numbers of conversations with clients about cybersecurity and business continuity challenges resulting from the rapid adoption of work-from-home scenarios to combat the spread of COVID-19.
Kudelski Security Recognized as a Notable Vendor by Gartner in Latest MSS Magic Quadrant
IT & Security leaders are looking for trusted security partners who can help them increase visibility of assets, reduce complexity, and address critical talent shortage. Our services cover all cloud environments, so that wherever you are on your cloud journey, we’ve got you covered.